KYC Policy
Last updated: 2026-08-28
Why verification is required
United Kingdom gambling law requires operators to verify customer identity before allowing significant play or withdrawals. KYC protects against fraud, underage gambling and money laundering while ensuring winnings reach the rightful account holder.
When checks are triggered
Basic verification may run at registration via electronic checks against credit-reference databases. Document upload is mandatory before first withdrawal and when cumulative deposits exceed £2,000 or withdrawals exceed £1,000 in a rolling 24-hour period.
Accepted documents
Identity: valid passport, driving licence or national ID card showing date of birth and photograph. Address: utility bill, bank statement or council tax letter dated within three months. Payment method: card photo showing first six and last four digits plus cardholder name.
Submission process
Upload files through the secure document portal in account settings. Accepted formats are JPG, PNG and PDF under 10 MB each. Automated checks usually complete within two hours; manual review may take up to 48 hours during peak periods.
Outcomes and delays
Approved verification unlocks full withdrawal limits. Rejected documents include reasons such as expired ID, cropped images or name mismatches — resubmit corrected files via the same portal. Incomplete KYC blocks all outbound payments.
Data handling
Verification documents are encrypted at rest and accessible only to authorised compliance staff. Copies are retained per AML record-keeping rules and deleted after statutory periods expire.